Basic Pack
Ideal for a gentle test of outsourcing.
Standard Pack
Designed for growing SMEs requiring multi-channel support.
Premium Pack
The complete, trilingual solution for top-of-the-range customer service and 100 % responsiveness.
Humadesk est née de la volonté d’allier expérience
Based in Madagascar and coordinated from the Czech Republic, Humadesk supports European companies in the day-to-day management of their customer relations.
With Humadesk, save up to 0% compared with an equivalent service in Europe.
OUR SERVICES
We offer customized solutions to support your business on a daily basis:
Nos services clients
Communication rapide & personnalisée
Reporting & transparence
Who we are
Humadesk was born of the desire to combine experience, proximity and competitiveness.
Our roots
À Madagascar, We work with a qualified, French-speaking, trilingual workforce, renowned for its reliability and adaptability.
Visit Czech Republic, We provide coordination and invoicing - a local contact for Europe and total transparency.
Our experience
More 15 years in customer relations have taught us that every detail counts:
- A clear e-mail can defuse a complaint.
- An empathetic response turns dissatisfaction into loyalty.
- Rigorous follow-up reassures and builds trust.
Our approach
We place putting people first of each interaction.
No impersonal bots: real, attentive professionals, able to understand emotions and provide the right solution.
Our vision
Customer relations aren't a cost, they're an asset. experience - the living link between your brand and your customers.
Our philosophy
- Active listening : understand before answering.
- Empathy: recognize needs and feelings with kindness.
- Reactivity : handle every request with speed and precision.
Because satisfaction can't just be measured in numbers - it can be felt in the way you feel. human quality of each exchange.
WHY CHOOSE HUMADESK?
Our advantages
- Competent and experienced trilingual agents (FR / IT / EN).
- Flexible hours to suit your needs and markets.
- Detailed weekly reporting for clear, transparent monitoring.
Why Humadesk
- Already chosen by companies in France and Italy.
- Human 100 % service: real advisors who listen, empathize and understand.
- An approach based on customer proximity and respect, the key to long-term loyalty.
Key figures
- Over 15 years' experience in customer relations and multilingual assistance.
- Up to -60 % savings compared to a Western European service.
- Coordination and invoicing from Prague, Czech Republic.
WHAT ARE YOU WAITING FOR?
Ready to take the next step? Let's bring your vision to life! Discover our services and contact us today for a consultation. Together, we'll make your project a reality.
OUR TEAM
Passionate experts dedicated to your success
Juliana Adakoto
Co-founder & Business Development
Laura Dorine Velo
Co-founder & Project Coordinator
CONTACT INFORMATION
Contact us!
Contact us to discuss your requirements.